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Policies
Privacy Policy
This policy describes how we collect, use, and process any personal data you provide us, or we collect from you.
We use reasonable organisational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data.
We may change this policy at any time. If we make any changes, we will post them here. If changes affect your rights, we will inform you in advance.
What personal data do we process?
Mailing List
When you join our mailing list, we receive: - Your email address - Your name
Communication
When you communicate with us, we may receive: - Your name - Contact information - Email address - Social account information - Information you share or submit
How do we use personal data?
We process your personal data to provide you with our services, solve any services-related issues, and ensure that you receive the best customer experience possible.
We collect and process your personal data for the following purposes:
Services
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
Communication
Inform about our services and provide support, answer questions, and process requests
Invoicing
Send invoices and process payments for the services
Improvement
Analyze, improve, and develop our website and our services
Legal interests
Protect our legal interests, such as enforcing our terms or agreements and complying with any applicable law
How do we share personal data?
We could not run our business without the partners who provide us their services, so we may share your personal data with communication, email distribution, hosting, billing and payment processing, IT, financial, legal, fraud detection service providers, etc.
We may transfer personal data to service providers that are located outside the European Union. In this case, we will ensure a sufficient level of protection and adequate guarantees and ask the service provider to comply with the data protection laws.
Legal basis for data processing
The legal basis for personal data processing is:
Performance of the contract
This happens when we provide our services
Your consent
If you have consented to receive promotional materials
Compliance with a legal obligation
For VAT purposes or when we respond to a legal request
Our legitimate interests
To detect fraud or analyse and improve our services
How long do we keep personal data?
We will retain personal data for as long as necessary to achieve the processing purposes unless longer retention is required or permitted by applicable law. For example, we shall keep information to meet tax requirements.
If personal data is processed based on consent, we will process personal data as long as the consent is valid and has not been revoked.
Your rights
Subject to any exemptions provided by law, you have the following rights regarding personal data:
Access data
Access your personal data and receive information about the data we process
Request correction
If the data is incorrect, you can request correction
Right to erasure
You may request to delete data or request the termination of the processing of personal data. Please note that there may be exceptions to this right, for example, if we have a legal obligation to retain personal data
Withdraw consent
If processing is based on consent (for example, we send marketing emails), you can revoke consent at any time
Submit complaint
Submit a complaint to the supervisory authority. Please contact us first to resolve any concerns
We cannot delete personal data that we must retain by law or have compelling legitimate interests in keeping such personal data (to the extent applicable law permits us to retain such personal data).
Cookie Policy
We use cookies on our website. We will place mandatory cookies, and if you agree, also statistics cookies to analyze our website and marketing cookies to provide you with the most relevant advertising.
1. What are cookies
Cookies or other similar things are small text files or pieces of information saved by a web browser on your device (computer, mobile phone, tablet). Cookies are used to identify the browser or save information or settings in the browser when you visit our website. Thus, the website can save individual settings and recognize and respond to you later.
2. What types of cookies do we use?
Mandatory cookies
What they are
They are necessary for the website to function correctly. For example, to create an account, allow you to log in, and remember which cookies you have consented to.
What they do
They identify your device but do not disclose your identity and collect information.
For how long
They are inserted automatically and stored on your device until the end of the session or permanently.
Statistics cookies
What they are
They collect information about how you interact with our website. For example, to determine the most frequently visited sections and the most often used services.
What they do
They are used for analytical purposes to understand our users’ interests and make our website user-friendly.
For how long
They are stored on your device for as long as set by cookie providers (ranging from one day to permanently).
Marketing cookies
We do not use marketing cookies
3. Third-party cookies
We may use third-party services, like analytics or marketing, to know what is popular and to advertise our website and services. Respective service providers process all information received from third-party cookies. You may opt out at any time from third-party cookies.
4. How you can control cookies
Deletion.
You can delete all cookies stored on your browser at any time. By clicking on the “history” or “help” button on your browser, you can find instructions on deleting stored cookies.
Browsers.
Note that you must delete or change the settings for each browser and each device you use.